Cash on Delivery Orders
Pro currently supports cash on delivery. Since payment is collected offline, refund handling is managed directly between the restaurant and supplier.
Damaged or Incorrect Items
Restaurants should inspect received items at delivery and report damaged, missing, expired, or incorrect items to the supplier as soon as possible.
Supplier Responsibility
Suppliers are responsible for reviewing refund or replacement requests, confirming order issues, and resolving them according to their business terms.
Platform Role
Pro helps record order and delivery information, but does not process online payment refunds because online payment is disabled.
Disputes
If a dispute occurs, users should contact support with order details, item details, photos where available, and a short explanation of the issue.
Contact
For refund assistance, contact us at apperscloudservices@gmail.com.